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SHOPZANT'S MOST COMMON QUESTIONS
Product Sizing
Answer:
Shopzant Size Guide
Kids Tee Sizing
- XS: Width: 16.14 in (41 cm) | Length: 20.47 in (52 cm) | Sleeve Length: 13.39 in (34 cm)
- S: Width: 16.93 in (43 cm) | Length: 22.05 in (56 cm) | Sleeve Length: 14.17 in (36 cm)
- M: Width: 18.11 in (46 cm) | Length: 23.62 in (60 cm) | Sleeve Length: 15.35 in (39 cm)
- L: Width: 18.90 in (48 cm) | Length: 25.20 in (64 cm) | Sleeve Length: 16.14 in (41 cm)
- XL: Width: 20.08 in (51 cm) | Length: 26.38 in (67 cm) | Sleeve Length: 17.32 in (44 cm)
Unisex Essential Fit Tee Sizing
- S: Width: 18 in (45.72 cm) | Length: 28 in (71.12 cm)
- M: Width: 20 in (50.80 cm) | Length: 29 in (73.66 cm)
- L: Width: 22 in (55.88 cm) | Length: 30 in (76.20 cm)
- XL: Width: 24 in (60.96 cm) | Length: 31 in (78.74 cm)
- 2XL: Width: 26 in (66.04 cm) | Length: 32 in (81.28 cm)
- 3XL: Width: 28 in (71.12 cm) | Length: 33 in (83.82 cm)
- 4XL: Width: 30 in (76.20 cm) | Length: 34 in (86.36 cm)
- 5XL: Width: 32 in (81.28 cm) | Length: 35 in (88.90 cm)
Hooded Sweatshirt Sizing
- S: Width: 20.08 in (51 cm) | Length: 27.17 in (69 cm) | Sleeve Length: 33.50 in (85.09 cm)
- M: Width: 22.05 in (56 cm) | Length: 27.95 in (71 cm) | Sleeve Length: 34.50 in (87.63 cm)
- L: Width: 24.02 in (61 cm) | Length: 29.13 in (74 cm) | Sleeve Length: 35.50 in (90.17 cm)
- XL: Width: 25.98 in (66 cm) | Length: 29.92 in (76 cm) | Sleeve Length: 36.50 in (92.71 cm)
- 2XL: Width: 27.99 in (71.1 cm) | Length: 31.10 in (79 cm) | Sleeve Length: 37.50 in (95.25 cm)
- 3XL: Width: 29.92 in (76 cm) | Length: 31.89 in (81 cm) | Sleeve Length: 38.50 in (97.79 cm)
- 4XL: Width: 31.89 in (81 cm) | Length: 33.07 in (84 cm) | Sleeve Length: 39.50 in (100.33 cm)
- 5XL: Width: 33.86 in (86 cm) | Length: 33.86 in (86 cm) | Sleeve Length: 40.50 in (102.87 cm)
Sweatshirt Sizing
- S: Width: 20 inches (50.80 cm) | Length: 27 inches (68.58 cm) | Sleeve Length: 33.5 inches (85.09 cm)
- M: Width: 22.01 inches (55.90 cm) | Length: 28 inches (71.12 cm) | Sleeve Length: 34.5 inches (87.63 cm)
- L: Width: 24 inches (60.96 cm) | Length: 29 inches (73.66 cm) | Sleeve Length: 35.5 inches (90.17 cm)
- XL: Width: 26 inches (66.04 cm) | Length: 30 inches (76.20 cm) | Sleeve Length: 36.5 inches (92.71 cm)
- 2XL: Width: 28 inches (71.12 cm) | Length: 31 inches (78.74 cm) | Sleeve Length: 37.5 inches (95.25 cm)
- 3XL: Width: 30 inches (76.20 cm) | Length: 32 inches (81.28 cm) | Sleeve Length: 38.5 inches (97.79 cm)
- 4XL: Width: 32 inches (81.28 cm) | Length: 33 inches (83.82 cm) | Sleeve Length: 39.5 inches (100.33 cm)
- 5XL: Width: 34 inches (86.36 cm) | Length: 34 inches (86.36 cm) | Sleeve Length: 40.5 inches (102.87 cm)
How do I cancel my order?
Answer:
A. Before the order be shipped: Please email us ASAP with your order number or recipient information. Our average processing time is 12 hours.
B. After the order be shipped: We cannot cancel the order in transit. If you no longer need the package, please wait for the delivery of the package to complete and then initiate a return request.
How do I track my order?
Answer: Once your order has been shipped, you will receive a shipping confirmation email. You can track your order by the tracking number in the email. If you did not receive the confirmation email, you can contact us via email at admin@shopzant.com or message us directly on Instagram and Tiktok to obtain your order tracking number.
Can I modify my order?
Answer:
A. Before the order be shipped: Please email us ASAP with what you want to modify, attaching the order number or recipient information.
B. After the order be shipped: Unfortunately, we cannot modify the order in transit.
Where is my refund?
Answer: Generally, your refund will be processed to your original payment method. This process will take about 1-14 days (depending on the payment method or bank you used). Therefore, you may need to wait few days to receive your refund after we process it. If you did not receive your refund within 14 days after we processed it, please contact us at admin@shopzant.com / Instagram / Tiktok.
When will my order be shipped out?
Answer: Your order will be printed within 48 hours.
Why is there no tracking info / order confirmation email?
Generally, you will receive an order confirmation email as soon as you complete the payment. And a shipping confirmation email concerning tracking info will be sent to you as soon as the order is shipped out. If you did not receive the email, it may be caused by the following reasons: 1. The email might be shielded. Please check your junk emails. 2. You did not fill in the email address in the order. 3. You might fill in the wrong email address. Please contact us at admin@shopzant.com / via Instagram / via Tiktok to obtain your order info.
Tracking records show that my package has been delivered, but I didn’t receive the package.
Answer: If your tracking information shows that your package was delivered but you can't find it:
A. Carrier may have placed it in a safer location, please check: Mailbox/Porch/Garage/Any area out of potential weather hazards/Exterior doors and any locations where the package could be placed.
B. Check your mailbox again as some packages come separately from your regular mail.
C. Check with others in your house that may have accepted it.